Frequently Asked Questions
Everything you need to know about traveling across the Riviera Maya—answered clearly, honestly, and completely.
Booking & Pricing
How do I book a transfer?
Contact us via WhatsApp, fill out our quote form, or email us directly. We'll confirm availability and send you an instant quote. Once you approve, we send booking confirmation with driver details.
How far in advance should I book?
We recommend booking 48–72 hours in advance, especially during high season (December–April). However, we accept same-day bookings 24/7 based on availability.
Do you charge hidden fees?
Never. Our quotes include tolls, taxes, insurance, and fuel. The price we quote is the price you pay.
How much does a transfer from Cancun Airport to Tulum cost?
From $100 USD for 1–4 passengers in a private Toyota SUV. Prices vary slightly by group size. View full pricing on our Airport Transfers page.
Can I pay with a credit card?
Yes. We accept credit cards, debit cards, PayPal, and cash (USD or MXN).
What's your cancellation policy?
Free cancellation up to 24 hours before your scheduled pickup. Cancellations within 24 hours are subject to a 50% fee.
Transportation & Logistics
How long does it take from Cancun Airport to Tulum?
Approximately 90 minutes via Highway 307. We monitor real-time traffic and adjust routes as needed.
What if my flight is delayed?
We track all incoming flights automatically. If your flight is delayed, we adjust your pickup time at no extra charge.
Can I make a stop along the way?
Yes! One complimentary stop (grocery store, pharmacy, ATM, etc.) is included on airport transfers. Additional stops can be arranged.
What type of vehicles do you use?
We operate a fleet of premium Toyota SUVs—spacious, air-conditioned, and meticulously maintained. Each vehicle seats up to 9 passengers comfortably with luggage.
Is this a shared shuttle?
No. All of our services are 100% private—just you and your group. No strangers. No detours.
Do you provide car seats for children?
Yes, upon request. Let us know the age/weight of your child when booking, and we'll provide appropriate car seats at no extra charge.
Safety & Trust
Are your drivers licensed?
Yes. All drivers are fully licensed by Mexican transportation authorities, background-checked, and insured.
Are your drivers bilingual?
Yes. All drivers speak fluent English and Spanish.
Is private transportation in Tulum safe?
Yes. We prioritize safety through licensed drivers, maintained vehicles, GPS tracking, and 24/7 support. The Cancun–Tulum highway is well-maintained and heavily trafficked.
What happens if I have a problem during my trip?
You'll have a direct line to our 24/7 support team. Your driver also carries a company phone for immediate assistance.
Tulum-Specific Questions
Is there Uber in Tulum?
No. Uber does not operate in Tulum or most of the Riviera Maya. Taxis and private transportation services are the primary options.
How much is a taxi in Tulum?
Taxis in Tulum can charge $10–$30 USD for trips within town, often without meters. Pricing can be inconsistent. Private transportation offers fixed, transparent rates.
Is it better to rent a car or use private transportation?
It depends on your plans. Renting a car gives you independence but comes with parking challenges, insurance costs, and unfamiliar roads. Private transportation eliminates stress and is often more cost-effective for airport transfers and day trips.
Do you serve all areas of Tulum?
Yes—Tulum Hotel Zone, Pueblo (downtown), Aldea Zama, La Veleta, and all private villas/Airbnbs.
Tours & Experiences
Do you offer tours or just transportation?
Both! We coordinate complete tour experiences including yacht charters, cenote adventures, and Mayan ruins visits.
Are tour entrance fees included?
No. We quote transportation and tour activities separately for full transparency. Cenote entrance fees, yacht charters, and archaeological site tickets are paid separately.
Can I create a custom itinerary?
Absolutely. Use our Open Service to design your own day—multiple stops, flexible timing, total freedom.
Round Trip Service
How does round-trip service work?
We drop you at your destination, and you notify us via WhatsApp 45 minutes before you're ready for pickup. No time limits. No waiting fees.
What if I finish earlier or later than expected?
No problem. Just send us a message, and we'll adjust your pickup time.
Is there a time limit on round trips?
No. Take as long as you need.
Payment & Billing
When do I pay?
You can pay in advance (credit card, PayPal) or cash upon pickup (USD or MXN). We recommend advance payment for airport transfers to streamline arrival.
Do you accept tips?
Tips are appreciated but never required. If you'd like to tip your driver, 10–15% is customary.
Can I get a receipt/invoice?
Yes. We provide detailed invoices for all services upon request.
Contact & Support
How do I contact you?
WhatsApp is fastest (24/7 availability). You can also email us or use our contact form.
What's your average response time?
Under 15 minutes during business hours. Within 1 hour overnight.
Do you operate 24/7?
Yes. We accept bookings and provide service 24 hours a day, 7 days a week.
Still Have Questions?
We're here to help.
Average response time: 15 minutes | Available 24/7